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Frequently Asked Questions
- I am having trouble adding items to my basket?
- How do I know if a record or CD is in stock?
- Do you deliver to my Country?
- How much is postage?
- How do I pay for items online
- What forms of payment do you accept
- How long do you take to despatch an order?
- If I order from outside the UK, will I pay customs charges?
- Do you sell goods to the trade or wholesale?
- How long will my order take to arrive?
- What if I receive a faulty record or CD?
- I am ordering from outside the UK and have received only part of my order - why is this?
- Can I add items to an order I have already placed?
- Is your website safe & secure with my personal details?
- Can you deliver to my work address or Friends house?
- Do you deliver for the next day?
- Do you have an online sales & return procedure?
- Can I order by telephone or fax?
- How do I know you have received my order?
Can I add items to an order I have already placed?
As we despatch orders very quickly, unfortunately it is not possible to add to an existing order. If you require further items, you must place a new order via the shopping cart.
Is your website safe & secure with my personal details?
YES. We use an encrypted shopping server online to ensure all the details transmitted within our secure area are safe & sound. We do not disclose any personal information to anyone else.
YES! Although we will need your registered card address to verify the card. This service is subject to authorisation & sometimes we can only deliver to the card address not any other. We will let you know by e-mail of any problems. Do you deliver for the next day?
Royal Mail endeviour to deliver 95% of all parcels by first class mail the next working day. The DHL Courier service is a next day service but this is also not guaranteed. If you need your records urgently you can use Royal Mail specials delivery which will be £2.00 on top of the normal Royal Mail postage! Do you have an online sales & return procedure?
YES! We adhere to all UK trading laws and offer a safe & reliable service. We want you to be happy with your shopping experience whilst using www.thehardstore.com at all times. Customer satisfaction is our priority, if you are not happy with any aspect of your dealing with us let us know: complaints@thehardstore.com