Frequently Asked Questions

The FAQ's are spilt across multiple pages to make it quicker to find your answers.

• I am having trouble adding items to my basket?
• How do I know if a record or CD is in stock?
• Do you deliver to my Country?
• How much is postage?
• How do I pay for items online
• What forms of payment do you accept
• How long do you take to despatch an order?
• If I order from outside the UK, will I pay customs charges?
• Do you sell goods to the trade or wholesale?
• How long will my order take to arrive?
• What if I receive a faulty record or CD?
• I am ordering from outside the UK and have received only part of my order - why is this?
• Can I add items to an order I have already placed?
• Is your website safe & secure with my personal details?
• Can you deliver to my work address or Friends house?
• Do you deliver for the next day?
• Do you have an online sales & return procedure?
• Can I order by telephone or fax?
• How do I know you have received my order?
• Where can I see a full copy of your T&C for downloads.

Can I order by telephone or fax?
YES! You can call us Monday - Friday from 09:00 - 18:00 on 01992 503284 (International customers +44 1992 503284) or send us a fax on 01992 553294 (International Customers +44 1992 553294

Where can I see a full copy of your T&C for downloads?
You can download a copy of the T&C for downloads here - www.thehardstore.com T&C